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FS Reloading Blogs

US Balance Warranty

At US BALANCE they pride themselves on having a less then 0.25% return rate. Customer satisfaction is their number one priority. If your digital scale is defective or damaged in anyway, please contact US BALANCE immediately. They offer an easy to use, hassle free returns program. Absolutely NO RA#'S!

If you are having problems with your US BALANCE scale, you can consult the troubleshooting guide or your scales manual. If you are still experiencing problems you can also consult their website http://www.usbalance.com/Contact-Us/Contact-Us.html or call to speak to one of their knowledgeable tech service representatives at TOLL FREE 1-888-293-7661

5 YEAR LIMITED CONSUMER WARRANTY TO THE ORIGINAL PURCHASER OF THE PRODUCT
1. For the period of 5 years from the original purchase date , this electronic scale is covered under warranty as a consumer product to the original consumer purchaser.
2. This electronic scale is warranted against defective materials and workmanship. This warranty does not cover batteries. This warranty is void if the product has been damaged due to misuse. unreasonable use, neglect, accident, internal calibration tampering, improper and unauthorized service or other  causes not arising out of defects in material or workmanship/
3. Any implied warranties arising from this sale, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the above 5 year period. The above warranty is the exclusive remedy for the consumer, and US BALANCE shall not be liable for loss of use of the product or other incidental or consequential costs, expenses, or damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal right and you may also have other rights which vary from state to state.
4. During the above 5 years warranty period. if the scale fails to work properly  when used under normal conditions, we will repair, or at our option, replace the product with the same or newer model. To obtain Warranty service, fill out the form ( Included in the box). Return the form and the product in its original packaging with original sales receipt, and a check or money order for the amount of $10.00 USD (this covers return shipping, insurance, and inspection). Please send by registered mail through the U.S Post Office.

Please make $10 USD checks payable to : US Balance Warranty Department

Ship to :

US Balance Warranty Department
1098 EAST Beckes LANE
Vincennes, IN 47591 

 

US BALANCE Customer service contact information
Monday - Thursday : 9:00AM - 7:00PM EST
Friday : 9:00AM - 6:00 PM EST

TOLL FREE : 1-888-293-7661
INTERNATIONAL : 1-812-895-1080
FAX : 1-812-895-1092
E-MAIL : SALES@USBALANCE.COM
ADDRESS : 1098 East Beckes Lane , Vincennes, IN 47591

 

If you need additional help with your US BALANCE products, please open a support ticket with the FS Reloading Customer Support Department. Make sure you include your FS Reloading Order # with your support request. We will do our best to assist you.

 

—Thanks for your interest in US BALANCE and FS Reloading—

—We Appreciate your business—

 

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